Handcrafts World

Refund and Returns Policy

At Handcrafts World, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund and return policy below.

1. Returns Eligibility

  • You may return products within 90 days from the date of receiving your order.
  • To be eligible for a return, the item must be unused, unopened, and in its original condition with all original packaging.
  • Certain items are non-returnable, including customized products, opened kits, and personalized items unless they arrive damaged or defective.

2. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number and details of the item(s) you wish to return.
  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number (RAN) and instructions for returning the product.
  3. Packaging: Carefully pack the item(s) in the original packaging to avoid damage during shipping.
  4. Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service for returns.

3. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products.
  • Opened or used kits and materials.
  • Items that are not in original condition, including items that have been damaged, altered, or washed.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will issue a refund to the original payment method used for the purchase.

  • Refund Timeline: Refunds will be processed within 7-10 business days of receiving the returned item.
  • Shipping Fees: Original shipping fees are non-refundable, except in the case of a defective or incorrect item.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will provide a full refund or offer an exchange at no additional cost.

  • Please provide photos of the damaged or defective item and a description of the issue when contacting us.
  • We will cover the cost of return shipping for damaged or defective items.

6. Exchanges

We offer exchanges for items of equal value. If you wish to exchange an item, please follow the same return process outlined above. If the exchange item is of a different value, you will be invoiced for the price difference or refunded accordingly.

7. Cancellations

You may cancel your order within 24 hours of placing it for a full refund. After this period, we may not be able to cancel your order, as it may have already been processed and shipped. If you wish to cancel your order, please contact us as soon as possible.

8. Contact Information

If you have any questions regarding our return and refund policy, please feel free to contact our customer service team: