FAQ

Simply select the craft kit you want, click “Add to Cart,” and follow the prompts to complete your checkout. We currently only accept payments via PayPal.

Once an order is submitted and processing has begun, it typically cannot be modified. Please double-check your order before submitting it. If you need assistance, contact our customer service as soon as possible.

Currently, we only sell complete craft kits to ensure you receive a full crafting experience. If you’re looking for specific materials, feel free to contact our customer service team.

Yes, we offer worldwide shipping. Shipping costs for international orders are calculated based on the destination and package weight.

Orders are typically shipped within 3 business days after payment is completed. Shipping times may vary depending on stock availability and order volume.

Once your order is shipped, we will send an email with a tracking number. You can track your package in the Order Tracking page using email.

If you’re not satisfied with your purchase, you can request a return or exchange within 90 days of receiving the product. Please ensure the items are unused and in their original packaging. For more details, please refer to our return policy.

If you receive a defective product, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund.

Refunds are typically processed within 7 business days after we receive the returned item. Refunds will be issued to the original payment method.

If any items are missing from your craft kit, please contact our customer service team as soon as possible, and we will send you the missing materials.

Yes, all of our craft kits and handmade products are carefully selected and crafted to provide you with the best DIY experience. Each kit contains high-quality materials and detailed instructions.

Each of our craft kits has a skill level rating (beginner, intermediate, advanced). You can select a kit based on your crafting experience. If you’re unsure, feel free to contact our customer service for assistance.

You can reach us by filling out the contact form on our “Contact Us” page, or by emailing us directly at [email protected]. We aim to respond to all inquiries within 48 hours.

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We use SSL encryption to secure all customer data, ensuring that your transactions and personal information are safe. For more details, please review our Privacy Policy.

Yes, our checkout process is fully secure. We currently only accept payments via PayPal. Your payment information is processed through secure gateways and is never shared.